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AIVANA Team – Support

Document version 0.16.1 · 2026-10-17.

Contact for offers, activation, invoices, cancellation, privacy and support: info@aivana-gmbh.ai. Provider: Aivana GmbH, Bielefeld. Product-specific version 0.16.1.

Standard support is by email on German business days, Monday to Friday, 09:00–17:00 Europe/Berlin, excluding public holidays in North Rhine-Westphalia. The target is a first qualified response within two such business days. This is not a guaranteed recovery deadline, 24/7 on-call service or availability SLA. Individual operational commitments require a separate offer.

Helpful information in a report: extension version, Azure organisation name, project ID, time, affected screen and an anonymised error description. Do not send passwords, access tokens, complete work items or screenshots containing personal data without being asked. An appropriate transfer method for confidential evidence is agreed individually.

Azure DevOps Services in current Microsoft Edge/Google Chrome versions is supported. Azure DevOps Server, custom ERP connections and customer-specific processes without prior review are not promised. Extension installation requires the corresponding Azure administration rights. Product roles do not replace Azure project permissions.

For suspected security issues, please use the subject “AIVANA Security” and describe the affected organisation and observed behaviour. Aivana reviews access restriction, data scope, recovery and required notifications. A support case does not trigger automatic release approval or changes to Azure work items.

On licence expiry, existing authorised people initially retain read access and can export history. Renewal, user changes and deletion are explicitly agreed with the customer; no hidden payments are triggered.